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The three-year-old Seattle-based startup just announced that it has received $13.3 million in Series A financing from an interesting combination of backers: The Keiretsu Forum, an organization of angel investors, and venture capital firm Ignition Partners. Keiretsu and other angel investors actually accounted for more than half of the round, which follows an initial close of $7.4 million in September, the company said. "We understood the immense value that comes from Keiretsu's worldwide network because it dominated our convertible-note bridge round," said Earth Class Mail's CEO Ron Wiener in a statement. "At the same time, we understood the immense strategic leverage and financial stability that we would gain by having the largest venture fund in the Pacific Northwest, Ignition Partners, invest in the round. Our board of directors was extremely pleased to be able to structure a deal that brought together both investor groups on the same term sheet -- it truly is the best of both worlds." Ignition's Jonathan Roberts and Robert Headley and Keiretsu's Kenn Dahl, president of software developer Prime Recognition Corp., will join the startup's board as part of the deal. - Olaf de Senerpont Domis See Jan. 7 release from Earth Class Mail
Comments
From: Olaf,
Sounds like there are some kinks yet to be worked out. Customer service is key for a startup offering a service like Earth Class Mail, and something new companies don't always master early on. What kind of business are you running?
Posted on:
April 11, 2008 12:11 PM
From: Beth Bennett,
Milkshakes, I handle customer support for Earth Class Mailâ„¢ and would very much like to understand and fix this problem. Please contact me at your earliest convenience and I will do everything I can to help you get the most out of your service. Feel free to get in touch with me personally via phone or email at the following information: beth.bennett@earthclassmail.com Sincerely,
Posted on:
April 14, 2008 4:08 PM
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We’ve been using this service for about nine months. I can tell you that it doesn’t work. It causes more problems then it solves. It’s slow, for starters, it’s too expensive (if you get 100 letters a month you need to get the $60/month plan, that’s about 3 items a day, which is nothing), and that’s just for starters.
Also, it confuses people. They don’t see it as a PO box so it always confuses anyone you talk to (like the bank) which is a big problem.
Worse of all, they’re customer service SUCKS! They really don’t know what they’re doing. I hate it and am in the process of canceling my services (both business and personal) with them. Waste of time and money.