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Behind The Money, Episode 36: Paula Drum of H&R Block

Published June 19, 2008 at 3:34 PM


"Are we beginning to change the perception of our brand? are we really beginning to demonstrate our expertise? And by having different types of engagement with customers can we retain them at a higher rate?"  Paula Drum, VP of marketing for H&R Block Inc., asks.

In this clip from EconAds, Drum speaks with Tech Confidential's Mary Kathleen Flynn about H&R Block's recent effort to connect consumers with the brand through the use of social media and building an online presence.
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